Frequently Asked Questions: Here you will find the answers to some of our frequently asked questions. If the answer you’re looking for is not here, please feel free to contact us.
What is your policy on bags and coats?
Large bags and all backpacks are not permitted beyond the museum entrance. Lockers are available at the entrance on a first-come, first-served basis, but space is limited. We recommend that you do not bring large bags with you. Small handbags are allowed.
Coats may be worn in the historic house, provided they are dry. If your coat is wet, you will be asked to leave it in the cloakroom. This is to protect the historic interiors and collections, as excess moisture can cause damage. This is a condition of entry.
If you prefer not to leave your wet coat in the cloakroom, you are welcome to return at another time.
Please note that all items are left in the cloakroom at the owner’s risk. The Russell-Cotes Art Gallery & Museum cannot accept responsibility for loss or damage to personal belongings.
How do I buy tickets? Do I need to pre-book?
You can either buy your admission tickets online in advance of your visit, or when you arrive at the Welcome Desk. We recommend purchasing your tickets in advance of your visit. Click here to book.
How much are tickets?
You can find out how much Admission Tickets to the Russell-Cotes are on our Admission Prices page of our website.
What are your opening times?
You can find out when we are open by vising the Opening Times page on our website.
Can I visit the museum shop and café without paying for admission to the historic house and galleries?
Yes, absolutely. The museum shop and café are free to visit. Admission tickets are only required to visit the historic house and galleries.
Are dogs allowed?
Trained assistance dogs are welcome at the Russell-Cotes. Other dogs are allowed on a short lead in the garden of the Russell-Cotes, but are not permitted in the historic house, galleries, café or shop.
Is the Russell-Cotes accessible?
We are committed to making the Russell-Cotes Art Gallery & Museum as accessible as we can for everyone. Please visit our Accessibility page for more information.
Can I donate an object or artwork to the collection?
The Russell-Cotes Art Gallery & Museum exists due to the generosity of our Founders and countless other donors over the years. Please visit our Collections Enquiries page for more information.
Do you offer work experience or student placements?
Unfortunately we are currently unable to offer work experience or student placements.
Can we take photographs at the Russell-Cotes?
Yes, photography is permitted at the Russell-Cotes, however the use of a flash is not allowed. Occasionally there are restrictions for photography in our changing exhibitions. Tripods, student projects and commercial photography are not permitted without advance booking and approval.
Is there a dress code?
There isn’t a dress code, but we please ask that visitors stay fully clothed during their visit. The Russell-Cotes does not permit the removal or shirts or footwear, or beachwear to be worn.
How do I visit using public transport?
Please visit our Getting Here page for information on visiting via public transport.
Do you have parking?
Unfortunately the Russell-Cotes does not have its own car park. For more information, please visit our Getting Here page.
