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How to book and what to expect

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Welcome back! Pre-booking tickets for entry to the Russell-Cotes is no longer essential, you can purchase tickets upon arrival at the Welcome Desk. There may be a short wait at busy times.

Opening Hours

The Russell-Cotes is open 10am – 5pm Tuesday – Sunday

Facilities

  • Garden: Open
  • Historic House: Open
  • Exhibition: Open – The Lost Words
  • Shop: Open
  • Toilets: Open
  • Cloakroom: Open – Please do not bring large bags (over 45cm) or backpacks to the museum
  • Café: The Museum café is open 10am – 4:30pm.

Pre-Booking, Pre-Paid Tickets

We have recently changed our ticket provider and are aware there have been some problems with online bookings. If you do not receive an email confirmation with your ticket, please check your junk mail folder. If the email is not there please don’t worry, we will be able to assist and find your booking on our system at the Welcome Desk upon arrival.

If you would like to plan ahead you can pre-book a ticket for the date of your visit:

Pre-book tickets online here

Please note, once tickets are purchased they cannot be exchanged, refunded or returned.

Before your visit

If you have pre-booked a ticket, please have your booking confirmation either printed out or on your mobile device.

If you have booked a free Friends Member, Annual ticket holder or Art Pass ticket, you will need to bring your membership card with you. If you do not, you may have to pay the full ticket price on arrival.

Please do not bring large bags (over 45cm) or backpacks with you.

The latest Government guidance around Coronavirus safety can be found here.

Please don’t visit if you have symptoms of COVID-19.

What to expect on the day of your visit

Entering the Building
We welcome the use of face coverings while in the building.

Please show your booking confirmation, either a printed version or on your phone, to the member of staff at the Welcome Desk. 

Friends Members, Art Pass and Annual Ticket holders will also need to show a valid Membership Card as well as a booking confirmation.

You’ll notice that we’ve installed a protective screen at the front desk between you and our team members.

Hand sanitiser will also be available at the door if you don’t have any with you.


Our Staff and Volunteers are here to help
Don’t hesitate to talk to a member of staff if you have any questions or feedback.

Social Distancing
Please keep socially distanced from other visitors.

We also ask families to keep children with you, throughout your visit.

Payment Methods
The Welcome Desk, Shop and Café are currently taking card payments only, we encourage you to use contactless payment wherever possible.

Donations
For those visitors that would like to donate to the Russell-Cotes you can do so in the following ways;
Cash Donations – We have donation boxes at the Welcome Desk, Conservatory and Main Hall.
Card Payments – We are able to take donations by card at the Welcome Desk Till.

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